Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to purchases made through websites and platforms operated by Origin Interactive Group, including paid subscriptions, premium features, and digital products across our brand portfolio.

2. Digital Products & Subscriptions

2.1 Subscriptions

If you purchase a recurring subscription, you will be billed automatically at the interval stated at checkout (e.g., monthly or annually). You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period unless otherwise stated.

2.2 One-Time Purchases

For one-time digital product purchases, refunds may be granted within 14 days of purchase if the product has not been substantially accessed or downloaded, unless otherwise required by applicable consumer protection laws.

3. Refund Eligibility

We may issue a refund if:

• You were charged in error or duplicate charges occurred
• The Service was unavailable for a prolonged period due to our fault
• You cancel within any trial or money-back period explicitly offered at purchase
• A refund is required under applicable law in your jurisdiction

Refunds are generally not provided for:

• Change of mind after substantial use of digital content
• Failure to cancel before a renewal date when cancellation instructions were provided
• Issues caused by your device, internet connection, or third-party services

4. How to Request a Refund

To request a refund or cancellation, email contact@OriginInteractiveGroup.com with:

• Your full name and email used for purchase
• Order or transaction ID (if available)
• Website or product name
• Reason for the request

We aim to respond within 3–5 business days. Approved refunds are processed to the original payment method within 5–10 business days, depending on your payment provider.

5. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback. We are committed to resolving issues fairly and promptly.

6. Free Services

Many of our platforms offer free content supported by advertising. No refunds apply to free Services.

7. Changes

We may update this policy at any time. The current version will always be available on this page.

8. Contact

Origin Interactive Group
Email: contact@OriginInteractiveGroup.com